Techno Brain Technical Writer

Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider.

Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations.

Due to the recent expansions Techno Brain seeks to recruit excellent candidates for the following positions.

Technical Writer

Responsibilities

Develops, writes, and maintains information for internal and external audiences such as online help, installation and upgrade instructions, and wiki information.
Researches available product information; interviews remote and local technical experts;
Conducts independent tests of technical features and software/documentation usability.
Functions as a member of a cross-functional software team in an agile development environment; collaborates with product management, software engineers, quality assurance engineers, and support personnel to produce product documentation based on established deadlines and milestones. Attends and reports at regular team meetings.
Performs and implements technical and peer reviews of product, Project, Quality documentation.
Understands different user levels and writes to the appropriate level. Adheres to department standards, including templates and style guides.
Provides status updates on projects as required by management. Coordinates with other technical writers on documentation projects.
Develops working knowledge of product functional areas as assigned.
Develops proficiency in the company's internal processes and department guidelines.
Writes ,edits, improves and builds solution write-ups and technical documents
Handles, manages and monitors the technical write up of the projects and other delivery documents
Works very closely and Liaise with Admin Manager, GDH, DH and PMs on building technical solution content and ensure all documents are technical sound and well written.
Proof reads and provides feedback on technical aspects of documents before submission.
Performs detailed industry research on the solution proposed to ensure the offering and the write up is professional, up to date, competitive and world class
Provides constant feedback to Admin Manager, GDH, DH and PMs on solution design and technical documentation
Performs other duties as assigned.

Qualifications

Degree in English literature or Communications, or equivalent experience
Excellent written and verbal communication skills.
Good analytical and problem-solving skills, and an aptitude for technical concepts.
Ability to write for different audiences.
Ability to work in a team environment and independently.
Knowledge of basic HTML, wiki markup, or web design.
Experience with web-based application documentation or online help documentation.
Experience with screen capturing, creating illustrations and diagrams, or graphics manipulation.
Ability to research and understand new technologies.
Experience with Mac, Linux, or Unix product environments.
Ability to work on multiple projects at the same time.
Minimum of 3+ years of relevant experience

Senior Sales/Account Executive

Due to the recent expansions Techno Brain seeks to recruit an excellent Senior sales/accounts executive for the Training department.

Responsibilities:

Meet Minimum sales and collections standards, as set forth by the GM
Visiting minimum number of clients per day as set forth by the GM
Bringing new and repeat Business from their designated accounts (clients)
Manage client relationships, client retention, looking for new clients
Give presentations, Seminars and briefings to clients as and when required.
Doing customer satisfaction survey and giving the inputs to the training manager.
Analyzing the market trends based on customer feedback and update GM about the same.
Submitting MIS and reports as per the guidelines of SM/GM.
Be very familiar with the latest technologies and products.
Use software tools on the desktop to track client contact information, communication with potential clients, and other sales-related functions.

Qualifications.

A degree in a business related or IT field.
Certification is Sales and Marketing is added advantage
At least 3 years experience in IT sales.
Extensive knowledge in IT products both solutions and training
Ability to meet tight deadlines.

Business Development Manager – Infrastructure

Due to the recent expansions Techno Brain seeks to recruit an excellent Business Development for our infrastructure department.

The main role will be Business development & Sales for the infrastructure Practise.

Responsibilities

Manage, support, and supervise the business development department responsible for acquisition of new projects and project bids.
Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
Following up new business opportunities and setting up meetings.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
Manage the proposal development process and maintain the time-lines for the proposal teams.
Coordinate with sponsors concerning size, standards, conditions and timing of research.
Support marketing activities, including trade/ scientific shows, mailings, etc. Initiate marketing strategies and coordinate actions to influence the market.
Planning and preparing presentations.
Establishing and maintaining working relationships. Communicating new product developments to prospective clients.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Qualities

4 years experience in business development in ICT.
Preferably a post graduate with an IT back ground.
Experience of managing multiple customers/projects.
Understanding of Cisco
Outstanding communication skills, both oral and written, and both technical and non- technical.
Ability to work with a diverse group of individuals in a professional and service-oriented manner.

Business Development Manager – Oracle

Due to the recent expansions Techno Brain seeks to recruit an excellent Business Development Manager -Oracle.

Roles & Responsibilities

Manage, support, and supervise the business development department responsible for acquisition of new projects and project bids.
Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
Following up new business opportunities and setting up meetings.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
Manage the proposal development process and maintain the time-lines for the proposal teams.
Coordinate with sponsors concerning size, standards, conditions and timing of research.
Support marketing activities, including trade/ scientific shows, mailings, etc. Initiate marketing strategies and coordinate actions to influence the market.
Planning and preparing presentations.
Establishing and maintaining working relationships. Communicating new product developments to prospective clients.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Skills & Experience

Overall 6+ experience in the industry with a minimum 4 years+ of experience in a Business Development Manager role in IT Sales.
Post Graduate from a reputed Institution, preferable with a science background.
Proven IT Solutions & Services sales management experience, together with a good record of achieving targets.
Experience of managing multiple customers across geographies.
Experience in SAP/ORACLE sales is preferred.
Multi vendor / SI Program management experience.
Good Networking across the Industry.
Proven people leadership.
Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner.

Business Development Manager- Healthcare

Due to the recent expansions Techno Brain seeks to recruit an excellent Business Development Manager for Tanzania for the Identity Management Practice .

Position to be filled: Business Development Manager – HealthCare

Region/Country: Tanzania

Department/Division : Practice - Identity Management

Responsibilities

As a BDM-Healthcare, the Candidate will manage and drive information system design projects throughout the development life cycle from initial analysis and design all the way through to implementation and user acceptance.

He/she will also serve as a liaison between the Practice, the Delivery and other technical and functional teams

Specific duties as a BDM-Healthcare will include:

Advising and recommending areas of program planning, business management, budget execution and program coordination
Preparing needs assessments
Validating resource requirements and developing cost estimate models
Conducting and coordinating country/region specific financial, product, market, operational and related research to support strategic and business planning
Interpreting, evaluating, and interrelating research data and developing integrated business analyses and projections for incorporation into strategic decision-making
Meeting with business partners to help them frame their business needs
Gathering and documenting client requirements
Documenting "as is" and "to be" workflows (both business and IT areas)
Building business cases
Validating test cases and test results against requirements
Helping businesses to identify and document workflows
Planning and coordinating the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presenting study findings to client committees
Providing consultative, technical and staff support, as appropriate

Qualifications / Prior Work Experience Desired

As a BDM-Healthcare the candidate should be self-motivated and well organized with strong innovation and facilitation skills.
He/she must also have strong analytic and problem-solving skills as well as strong multitasking and time-management skills.
It is also vital that he/she have excellent verbal and written communication, interpersonal and presentation skills and the ability to effectively communicate technical information to persons across multiple business and technical teams at of varying levels of expertise.

Specific qualifications for the Healthcare Business Analyst position include:

Associate’s degree OR Bachelor’s degree in any field
2-5 years’ experience
Demonstrated experience with high-visibility healthcare projects and enterprise-level healthcare providers
Knowledge of project management principles, practices, techniques, and tools.
Knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or health care facility
Knowledge and understanding of business research principles, processes, and techniques
Ability to develop and prepare business analyses and plans
Ability to develop and deliver presentations
Knowledge of the principles of strategic business decision-making
Consultative and advisory skills
Skill in the use of survey and market research methodologies, systems, and techniques
Skill in the use of computerized spreadsheet, relational database, and word processing software
Strong follow-through skills
Solid business case development skills, preferred

Any Other Requirements

Experience and/or exposure to responding to RFP/RFQ will be an advantage
Experience in addressing the sub-Saharan or developing economies will be an advantage
Willingness to travel extensively in sub-Saharan region

Business Development Manager – IMS

Due to the recent expansions Techno Brain seeks to recruit excellent Business Development Managers for various countries Kenya, Uganda, Ethiopia, SA and Rwanda for the Identity Management Practice.

Position to be filled: Business Development Manager – IMS

Region/Country: Kenya, Uganda, Ethiopia, Southern Africa, Rwanda

Department/Division: Practice - Identity Management

Responsibilities

The Candidate will gather client business requirements, client solutions and specification design, costing, sales proposals and system prototyping. He/she must have strong analytical, process modelling and optimization experience.
Responsible to build and develop the IMS Practice Solutions in the region/country
Responsible for proposing and designing solutions to meet customer requirements and address complex business / technical process requirements.
Responsible for developing customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.
Participating in RFP/RFQ related to various projects related to Biometric solutions
Identify and build GTM to address the region/country
Develop and enable internal delivery and sales team

Qualifications / Prior Work Experience Desired

Bachelor of Engineering or equivalent
2-5 years of verifiable work relevant experience
Application development experience is desired
Presentation and representation skills a must
Pre-sales experience will be preferred
Industry relevant certifications
Partner-led sales experience will be an advantage

Any Other Requirements

Experience in addressing the sub-Saharan or developing economies will be an advantage
Willingness to travel extensively in sub-Saharan region
Experience and exposure to identity management, biometrics, AIDC will be a significant advantage

Executive Assistant to the CEO.

Due to the recent expansions Techno Brain seeks to recruit an excellent Executive Assistant for our CEO to be based in Kenya.

Remain up to date on all key issues, tasks, results and efforts required of the executive and the company and provide support to ensure all are achieved on time or ahead of schedule and in a professional and quality-focused manner.
Serves as the initial phone contact for the department executives and interacts with clients on the executive’s behalf
Maintains highly confidential information and files and is responsible for time sensitive material
Prepares routine and complex correspondence, reports and presentations often using the most advanced office technology including word processing, graphics and spreadsheets
Researches, analyzes and compiles data and figures for presentations and proposals including financial statements
Organizes and maintains file system files, correspondence, and records as well as expedites the work flow
Reviews email of executive to prioritize when executive is traveling, ensuring critical issues are addressed in a timely manner.
Maintains calendars, schedules appointments and coordinates arrangements for meetings, conferences and travel
Prepares agendas, reserves and prepares facilities, and records minutes of meetings
Now that you know what this position does, do you have the background to do the job?

Required Experience

Bachelor’s Degree or Diploma in Administration.
Must be 25-30yrs with least 2 years of corporate administrative support experience for a CEO.
Flexible and capable of infrequently working extended hours and weekends with availability to be on-call if needed
Superior judgment with confidential materials;
Excellent oral, written and interpersonal skills;
Dynamic, high energy personality with impeccable composure
Positive “can do” attitude.
Effectively anticipate needs and issues and able to provide solutions.
Aptitude to work well in a fast-paced, dynamic environment
Detail oriented, ability to multi-task, prioritize and execute multiple concurrent activities with competence
Knowledge of IT will be an added advantage.
Experience in a fast paced IT or Tech firm is a advantage.
Working Knowledge MS Office skills, Outlook/Excel/PPt
Should be efficient, self-motivated organized, a good communicator, IT literate.

Senior Navision Technical Consultant

Due to the recent expansions Techno Brain seeks to recruit a Senior Technical Consultant .

Responsibilities:

Assist Project Lead or Project Manager in the management of end to end system life cycle development of projects.
Oversee minor projects being lead by intermediate level staff.
Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
Provide senior level programming as required.
Provide technical architecture analysis, design, development, and enhancement.
Assist with the development of client information management standards and evaluation of technology trends.
Supervise and mentor all intermediate and junior level staff assigned as members of the project team.

Qualifications

Should have hands on/good knowledge in MS Dynamics Navision, SQL Server reporting services
Should have hands on experience in SQL Server DB fine tuning in terms of code optimizations, load balancing & techniques
Must be comfortable with new developments, object designer & XML port • Should good understanding in SOA architecture, Web services Requirement
Must be proficient on 3 tier architecture of Dynamics Nav and Role tailored client (RTC)
Must be strong in SQL Server and reporting services with business analytics
Should have strong interpersonal, communication, presentation, analytical & problem solving skills Experience 2-4 Years Desired skills Experience in MS Dynamics Navision.

Business Analyst-Biometric

Due to the recent expansions Techno Brain seeks to recruit excellent candidates for the Business Analyst-Biometric Position for our Identity Management Practice.
Job location – Kenya / Uganda (East Africa).

Roles & Responsibilities

Manage, support, and supervise the business development department responsible for acquisition of new projects and project bids.
Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. Following up new business opportunities and setting up meetings.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
Manage the proposal development process and maintain the time-lines for the proposal teams.
Coordinate with sponsors concerning size, standards, conditions and timing of research.
Support marketing activities, including trade/ scientific shows, mailings, etc. Initiate marketing strategies and coordinate actions to influence the market.
Planning and preparing presentations.
Establishing and maintaining working relationships. Communicating new product developments to prospective clients.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Responsible for proposing and designing solutions to meet customer requirements and address complex business / technical process requirements.
Responsible for developing customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.
Participating in RFP/RFQ related to various projects related to Biometric solutions
Identify and build GTM to address the region/country
Develop and enable internal delivery and sales team

Qualifications:

A graduate with a Bachelor’s Degree in Engineering or IT back ground.
Experience and exposure to identity management, biometrics, AIDC will be a significant advantage.
Overall 6+ experience in the industry with a minimum 3 years+ of experience in a Business Development Manager / Business Analyst role.
Proven IT Solutions & Services sales management experience, together with a good record of achieving targets.
Partner-led sales experience will be an advantage
Experience in addressing the sub-Saharan or developing economies will be an advantage
Experience of managing multiple customers across geographies
Experience on Biometrics and applications of Biometric devices ,AIDC,RFID,SMARTCARD, GPS & POS.
Good at documentation – Making Proposals & Tenders. Responsible for providing pre-sales technical support to sales team with business development activities including building technical and financial proposals, responding to tenders, enterprise solutions and product demos to prospects for acquisition of new projects and customers.
Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner
The Candidate will gather client business requirements, client solutions and specification design, costing, sales proposals and system prototyping. He/she must have strong analytical, process modelling and optimization experience.

Business Analyst - Mobile Technologies

Due to the recent expansions Techno Brain seeks to recruit excellent candidates for the Business Analyst-Mobile Technologies Position for our Identity Management Practice.

Job location – Kenya / Uganda (East Africa).

Roles & Responsibilities

Manage, support, and supervise the business development department responsible for acquisition of new projects and project bids.
Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. Following up new business opportunities and setting up meetings.
Proactively develops and improve products and services by researching industry and related events, publications, and announcements.
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
Manage the proposal development process and maintain the time-lines for the proposal teams.
Coordinate with sponsors concerning size, standards, conditions and timing of research.
Support marketing activities, including trade/ scientific shows, mailings, etc. Initiate marketing strategies and coordinate actions to influence the market.
Planning and preparing presentations.
Establishing and maintaining working relationships. Communicating new product developments to prospective clients.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
As a Business Analyst –Management Technologies, the candidate will act as a customer focused specialist supporting high value and complex merchants in the development of the technical and business requirements. This will include

producing documented outputs that encompass technical and functional specifications,
end to end process analysis,
systems integration and interface specifications,
service and technical configuration options and
deployment phasing options

To be successful in this role the candidate will need thorough working knowledge of payment gateway systems, card acquiring schemes, their drivers, industry dynamics, interchange and future product/service deliverables as well as an up-to-date knowledge of industry related technical development

Qualifications

Overall 6+ experience in the industry with a minimum 3 years+ of experience in a Business Development Manager / Business Analyst role.
A graduate with a Bachelor’s Degree in Engineering or IT back ground.
Proven IT Solutions & Services sales management experience, together with a good record of achieving targets.
Experience of managing multiple customers across geographies
Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner
Responsible to build and develop the Mobile Transactions systems vertical
Establish, maintain partnerships with Industry Vendors
Develop and enable internal delivery and sales team
Application development experience is desired
Presentation and representation skills a must
Pre-sales experience will be preferred
Industry relevant certifications
Partner-led sales experience
aware of Industry trends
Total awareness of, and focus upon, the interests and relationships in existence with any prospective customer
A full sales/business development, implementation or relevant service-related background
Proven customer skills with the ability to build, maintain and leverage relationships at all levels, for the benefit of all parties
Proven project management skills
The ability to present at board level
Demonstrably strong communication skills, with the proven ability to present both concepts and technical/operational information at all levels within a sales environment
Experience and/or exposure to responding to RFP/RFQ will be an advantage
Experience in addressing the sub-Saharan or developing economies will be an advantage
Willingness to travel extensively in sub-Saharan region

If you meet the above requirements please email your CV to hr.ke@technobrainltd.com by 12th July 2013 indicating your current and expected remuneration.

Applications without salary details shall not be considered.

JOBS AND CAREERS IN KENYA

Wednesday, July 10, 2013

Techno Brain Technical Writer