- Check on outstanding arrivals in the system. Charge no-shows or release rooms if necessary with proper documented explanations
- Ensure departures expected for the following day are completed by the night cashier in readiness for check-out
- Physically check rooms shown as unoccupied or OOO/OOS in Opera and confirm status as indicated (on a surprise basis, day and night)
- Check housekeeping discrepancy report for the shift (day or night)
- Check all bills transferred to PM rooms and query length of stay in system, reason for them being outstanding, mode of transfer/approval to PM
- Get reasons for rooms being checked-in while the previous guest has not been checked-out (double room occupancy) if any
- Confirm signatures on paid-out receipts, bills paid by credit cards or charged to room of in-house guest (e.g. AI bills) with specimen signature on registration card
- Check the day’s credit card transactions against Opera and PDQ postings, ensuring banking has been done for the day on a shift basis
- Check mode of settlement/payment of bills and confirm authenticity
- Check rate variance report against rates schedules (contracts) and obtain reasons for variances
- Check all discounts given to room charges and obtain authentication on approval at the right level as per discount policy
- Check for reasons for postings to lost interface and check that they have been re-posted to the correct rooms subsequently
- Print out and obtain approval documentation for the day’s adjustments/allowances (all revenue reductions) and check authenticity
- Check that cashier log-ins to Opera/Micros agrees with the time table and obtain reasons from FOM/Outlet Manager respectively where different (on a test basis)
- Check all guests in-house on complimentary for proper written approval
- Check day rooms occupied in the day and trace for revenue collection. If no revenue, check for notes and approval in writing by FOM/GM or designate on the guest relations’ diary
- Check pre-billings, deposits received and deposits applied reports and ensure correct tagging
- Review all posting splits/corrections, transfer postings and cancelled payments
- Run the night audit and end-of-day procedure
- Compile the night audit pack (Open balances-both PM and guest rooms, credit limit, complimentary rooms, paid-outs/refunds, rooms discrepancy, guests in house, modes of payment, manager report, rate variance adjustments, room moves, transfer postings, routing and cashiers’ user log reports among others) and place in docket/file for review by FOM/GM in the morning
- Ensure Opera PMS end of day reports have been circulated timely
- Write down anything that needs follow up after each end of day procedure and notify reporting to supervisor.
- Handle any other audit work
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
- Finance & auditing background
- 3 years experience in hotel/hospitality industry
- Experience in Opera PMS an added advantage
- Experience with SUN system, Fidelio and OPRA.
