Customer Service Assistant Job Vacancy in Kenya

Dynamic People Consulting is recruiting a Customer Service Assistant for one of its clients, a global competitor in wines and spirits.

Reporting to the Customer Services and Supply Chain Manager, the role of the Customer Service Assistant is to manage and direct customer service and logistics to meet and exceed the sales, distribution support and service expectations of export customers for the modern trade customers.

The Customer Service Assistant will be responsible for the following:

• Receive orders and accurately process on the system according to instructions;
• Order turn around report per customer on a weekly and monthly basis;
• Ensure orders are delivered on priority and identify any risks immediately for corrective action;
• Continuously review customer activity, analyse data, and identify trends taking corrective action and modifying procedures where necessary;
• Manage customer relationships effectively.

The successful candidate should have the following qualifications:

• Bachelors Degree in Supply Chain/Procurement/Logistics at entry level;
• Excellent IT Skills with a background experience with an ERP system;
• Strong communication and organizational skills;
• Strong business perspective understanding;
• Passion for working with customers, internally and externally;
• Shows a strong desire to develop trust and long term relationships;
• Strive for service improvements and be proactive and responsive to   customer demands;
• Strong analytical thinking.

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to recruitment@dpckenya.com

Only qualified candidates shall be contacted