Front Office Receptionist job at Lavington Cleaning services

Lavington Cleaning services is seeking to fill in a Front Office Receptionist position, the candidate must be well presentable able to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our clients, with the key aim of retaining and attracting new customers.

Performs clerical duties and coordinates closely with the LCS team and Managing Director.
 

Responsibilities:
 

Front Office Duties:

• Receive and direct phone calls, answering client’s inquiries about the company, directing clients to appropriate contacts, sorting mail, and arranging appointments for clients to meet with company staff.
• Must deliver excellent customer service, at all times
• Must be presentable, well versed with the company's profile. Follow proper etiquette while in conversation with clients and staff.
• Must be calm, friendly and at the same time confident.
• Has to maintain a professional attitude while conversing needs to be well-versed with verbal and written communication styles, and most important, needs to maintain decorum, and a professional atmosphere in and around the reception area.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Administration:

• Assist in creating and maintaining spreadsheets, creating word documents, merging documents for mailing, entering formulas into spreadsheets, and entering data in to a client’s database.
• The receptionist is expected to keep a check on the office supplies; monitor the inflow and outflow regularly, and maintain records.
• Make appointment/reservations and cancellations and follow-ups done in time.
• Must be very good at time management with problem solving skills

Qualifications:

• High school completion with high score in English is required.
• Certificate or a diploma from a reputable institution
• Front office training and experience
• Excellent computer skills (MS-Office)
• Good command of English and Kiswahili is vital
• Minimum 2 – 3 years’ experience in Front office management
• Working experience in the hospitality industry, is highly desirable
• Motivated, committed, as well as able to communicate and fit into a working team
• Fluency in English and Kiswahili is an added advantage

Application Procedure:
 

Send a complete, Hand written CV addressed to:
 

Lavington Cleaning Services
Managing Director
P.O Box 24414 – 00100
Nairobi
 

Or send to info@lavingtoncleaningservices.co.ke

Include copies of diploma & certificates, recommendation letters and former employer
 

All these documents will remain the property of Lavington Cleaning Services and will not be returned to the applicants
 

Only candidates with the proper qualifications will be selected
 

Only candidates selected for an interview will be contacted
 

Deadline: February 28th, 2013