Service Advisor
Location: Nairobi (Industrial Area)
Industry: Transport
Our client, a Motor
Vehicle Dealer specializing in quality body building of buses and trucks
as well as offering services such as automobile parts and accessories
seeks to recruit a Service Advisor.
Key Tasks and Responsibilities
- To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
- To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
- To maximize service sales and profitability by selling core, value added and incremental products.
- To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Qualifications, Training and Experience
- Certificate/Diploma in Business management
- Current knowledge of manufacturer’s warranty procedures and documentation.
- Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
- Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
- Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Friday 15th February, 2013.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
