Sportsview Hotel in Nairobi, Kenya

Sportsview Hotel wishes to recruit competent and qualified candidates to fill the following vacant positions;

Assistant Hotel Manager

The incumbent will assist in the successful planning, organization and coordination of all the hotel activities.

Duties & Responsibilities:

• Deputize the Hotel Manager
• Provide strategic leadership to the hotel to achieve the company goals and objectives and for the future development of the hotel.

Required skills and qualifications:

• Bachelor of Science degree in hotel/restaurant management is desirable.
• Must have not less than 5 years experience at the same level.
• Posses’ excellent Customer service, Customer care and Communication skills.
• Must be computer literate.

Cooks

The job holders will be required to prepare and cook food for clients using specified standards of cooking as required.

Duties & Responsibilities:

• Participate in the preparation and cooking and serving of main meals.
• Portion, arrange, and garnish food, and serve food to waiters or patrons.
• Ensure a clean work station during and after food production.
• Report back any customer feedback to the chef.
• Ensure all food handling & production is done hygienically as per set standards.
• Ensure buffet setup is done on time.
• Being creative and flexible to improve on existing recipes and introduce new recipes with the guidance from the chef.

Required skills and qualifications:

• Diploma or certificate in Food Production and/or Hotel Management.
• Minimum 2 years experience in a reputable institution.
• Ability to operate kitchen equipment safely.
• Ability to interpret written menus and meal plans.
• Knowledge of standards of food preparation, serving and kitchen procedures.

Gym Instructor

The job holder should be young, physically fit, ambitious, highly self driven and skilled, to work in our Health Club. 

The successful candidate will provide a comprehensive, one-on-one personal fitness assessment and training program to our clients.

Duties & Responsibilities:

• Supervision of clients during peak hours to ensure their safety at all times.
• Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants’ capabilities and limitations.
• Ensure that the gym is clean and free from health and safety hazards at all time.
• Advice clients about proper attire for training.
• Administer first aid in case of an accident/injury.

Required skills and qualifications:

• Possession of an Advanced Certificate or Diploma as a Health and Fitness Trainer;
• Relevant qualification in fitness from a reputable institution;
• At least 2-3 years experience as a group health fitness instructor with knowledge in a Hotel or Club environment;
• Sound knowledge on health and safety practices for gym;
• Certificate in First Aid;
• Good communicator and team player;
• Ability to manage different tasks simultaneously and work under pressure;
• A passion for healthy living.

Restaurant Host/Hostess

The job holder will be responsible for receiving and processing payments from waiters and guests.

Duties & Responsibilities:

• Receive and process all payment methods for restaurant guest checks, courteously and efficiently in accordance with hotel standards.
• Settle all guest checks in the computer system and maintain accountability for all financial transactions.
• Maintain complete knowledge of point-of-sale and manual systems and procedures.
• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times.  Answer outlet telephone using correct salutations and telephone etiquette.
• Handle conferencing clients and invoicing ensuring that billing for the right number is made and on timely basis.
• Handle guest complaints with follow up to ensure guest satisfaction.
• Ability to communicate satisfactorily in English with guests/visitors, management and co-workers, to their understanding.  Ability to remain stationary at assigned post for extended periods of time.
• Ability to maintain concentration and think clearly in a noisy environment with high pedestrian traffic.
• Summarize at the end of the shift all sales and transactions and hand over the report.
• Complete additional duties/tasks as assigned daily by the Supervisor.

Required skills and qualifications:

• Diploma in hospitality management.
• At least 1-2 years working experience in a busy restaurant/hotel or in a similar position.
• Must have used Micros /Fidelio systems.
• Experience in having used the Point of Sale system.
• Basic understanding of accounting processes with strong numerical skills.
• Ability to give good reports and to communicate effectively with team members.
• Must be honest, hardworking and computer literate.

Waiters/Waitresses

The candidates must be outgoing, accurate, very presentable, disciplined and honest at all times. They will ensure clients get quality and speed service possible leading to customer satisfaction.

Duties & Responsibilities:

• Ensuring customers are fully satisfied and report any issues to the Manager.
• Receives, greets and helps guests to sit in the gardens or other areas.
• Take food and beverage orders as per Hotel standard.
• Inform customers of daily specials.
• Prepare bills that itemize and total meal costs and sales taxes.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Hands-on experience in setting tables and placing table decorations.

Required skills and qualifications:

• Certificate/Diploma in F&B Service & Sales Techniques together with a good knowledge of Micros;
• 2 years experience in the F&B department of a reputable organization is required;
• Excellent verbal and written communication skills; Fluent in English and Kiswahili;
• Possess a valid Food Handlers certificate and a Police Clearance Certificate;
• Have good customer care and public relations skills and be a team player;
• Ability to work under pressure.

Room Attendant

The job holder will be responsible for cleaning guest rooms, replenishing guest supplies and maintaining the highest standards to create an attractive comfortable and safe environment for the guest.

Duties & Responsibilities:

• Cleaning the guest room using the systematic procedure and common areas where assigned.
• Ensure the standard amenities and linen is provided in the rooms. E.g. toilet paper, soap, laundry list, laundry bags, towels, bed sheets etc.
• Undertaking special or spring cleaning exercise as instructed by supervisor.
• Collect guest cloths with completed laundry form and hand them to the Laundry Attendant for laundering or dry cleaning and ensure prompt return of the same.
• Report any maintenance and repair in the rooms to the housekeeper.
• Assisting checking in and checkout guest with their luggage (Porter) when required.
• These are not the only duties to be performed. Some duties may be reassigned and other duties may be assigned as required.

Required skills and qualifications:

• Diploma in Housekeeping from a recognized institution
• 2 years experience in both rooms and public area
• Have high standard of work and attention to detail
• Be physical fit and have stamina
• Have the ability to work alone and as part of a team
• Be reliability and honesty
• Show respect for guests' privacy
• Be polite and helpful when dealing with guests.

How to apply

If you meet the above requirements, send in your Application Letter and CV only together with your current and expected salary to hr@sportsviewhotel.com to reach us not later than Thursday, 20th June 2013 clearly mentioning the position you are applying for.

Only shortlisted candidates will be contacted.