Senior Billing Engineer
Ref: TECHNOLOGY_ SBE _JAN_ 2012
Reporting to the Senior Manager – Billing the holder of this shall be responsible for the Billing Services function within Network Operations and Support Department.
The main duties are: Change management; System maintenance; System faulting; Process improvement; Bill production and presentment.
Key responsibilities
Ref: TECHNOLOGY_ SBE _JAN_ 2012
Reporting to the Senior Manager – Billing the holder of this shall be responsible for the Billing Services function within Network Operations and Support Department.
The main duties are: Change management; System maintenance; System faulting; Process improvement; Bill production and presentment.
Key responsibilities
- Ensure Service Availability for systems under the billing domain.
- Take part in billing software upgrade and configuration changes.
- Analyze impact of proposed change, Verify Proposed procedure & Fallback method.
- Implementation and evaluation of new billing services and system expansion.
- Document all Hand-over requirements (manuals, configuration data); Participate in Integration.
- Perform Acceptance tests & Document snags and Follow-up until Final Acceptance.
- Define, review and execute maintenance work instructions.
- Collect and analyze customer complaints and alarm logs from the system.
- Define and analyze KPIs to check the system health.
- Define Security Policy & Backup Policy, Logical Access Control and Disaster recovery.
- Proactive resolution of billing System vulnerabilities.
- Define, review and Improve internal ,external process and Transfer knowledge to first line maintenance.
Minimum Requirements
- Degree in Computer Science or Information Technology or Electrical and Electronic Engineering or Telecommunication Engineering).
- At least 3-4 years working experience in IT/Billing/OCS/CBS function.
- Certification and knowledge of Relational Database Management Systems (e.g. Oracle and MySQL).
- Certification and knowledge of UNIX based systems (e.g. HP-UX, AIX, Solaris, Linux).
- Intermediate knowledge/experience in Shell scripting/programming.
- At least 2 years working knowledge of Telecommunications Billing service management. On any Telco Billing Platform.
- A working knowledge of service provisioning and fulfillment, mediation, IN, interconnect Billing service management preferable in a telecommunications environment is an added advantage.
- Unix Scripting skills and Advanced SQL in RDBMS.
- High aptitude: Ability to learn and understand new processes/system enhancements quickly.
- System performance tuning skills: - administering and optimizing databases, Operating Systems and network devices in a highly integrated environment.
- Good communication and inter personal skills.
- Ability to work without supervision, Attention to detail and Customer centric.
The deadline for application is Wednesday 25th January, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke
