Here’s your opportunity to kick-off an exciting career
We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.
We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.
Network Operations Centre (NOC)
1. Manager Operations - Network Operations Centre (NOC)
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible for capturing and flashing of incidence reports and disaster management.
- Responsible for reviewing the No of communicating Sites, Failure and Closure.
- Drive performance monitoring of NOC operators.
- Responsible for reduction of MTTR Customer wise/ Country wise.
- In charge of proactive monitoring of severe alarms.
Qualifications
- Minimum of Bachelors degree (Electronics & Communication).
- 6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
2. Assistant Manager Operations - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- In charge of reporting, recording outages and resolution at central helpdesk NOC in 24 x 7 environments.
- In charge of shift management.
- Responsible for performance monitoring of NOC operators.
- Responsible for No of Sites Reporting to NOC for all alarms.
- In charge of No of TT closure along with RCA.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 4- 6 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
3. Assistant Manager IT Development - Network Operation Centre
Reporting to: Head - Network Operations Centre
Job purpose
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible for Training to Operation Countries for various applications like TSRM, Netcool, SM portal, alarm history.
- In charge of development of report using high end database procedures.
- Responsible for Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
- Responsible for Operation Support Reports & Service Credit Reports Creation.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 4—6 years in Telecom industry with at least last 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Java, Web Designing, Oracle, JEEE, Windows server.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence, and roles to the NOC.
4. Assistant Manager MIS - Network Operations Centre
Reporting to: Head - Network Operations Centre
Job purpose
Reporting to: Head - Network Operations Centre
Job purpose
- Manage uptime report to all stake holders including other Operators on daily basis on all reporting Operation Countries.
- In charge of circulation of Operation Support Report, Energy Reports plus Energy Bill on daily basis to all Operation Countries.
- Responsible for handling any discrepancies or queries from Customer (Circes) in Reports.
- Coordinating with Operation Country Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
- Manage reports which help to increase uptime and decrease service level penalty.
- Responsible for performance monitoring of NOC Engineers.
Qualifications
- Minimum Bachelor degree (Electrical & Communications).
- 4 - 6 years working experience in a large telecoms operator with at least 2 years experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Excel, a must.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
5. Engineer MIS - Network Operating Centre
Reporting to: Assistant Manager MIS - Network Operations Centre
Job purpose
Reporting to: Assistant Manager MIS - Network Operations Centre
Job purpose
- Responsible for circulation of uptime report to all stake holders including other Operators on daily basis on all reporting Operations Countries.
- Responsible for circulation of Energy Reports plus Energy Bill on daily basis to all Opcos.
- Coordinating with Operations Countries Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
- Drive Quality Check of Reports to maintain high level of Accuracy.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 -4 years working experience in a Network function with at least last 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Excel, a must.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
6. Manager Projects - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- Ensure new RFIs shared or single sites are integrated with NOC either by NMS or IPMS by issuing token from NOC by Project Operator.
- Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
- Responsible for sharing daily dashboard with all the Operations Countries team on daily basis.
- Issuing New Sims to all Operations Countries after verifying the site list. Responsible for creation of P0 by SCM and delivery of Sims by Airtel.
- Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
- Responsible for continuous enhancement in the NOC process and procedures to the NOC project associates and Operations Country team.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 5 to 8 years working experience in Network Function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates,
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
7. Engineer Projects - Network Operating Centre (NOC)
Reporting to: Manager Projects - Network Operating Centre (NOC)
Job purpose
Reporting to: Manager Projects - Network Operating Centre (NOC)
Job purpose
- Drive Site ID updation for all Operation Countries.
- Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
- Systematic tracking of owner issues and sharing with Estate Manager in HO for timely resolution.
- Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
- Tracking Rental DG which is hired in Opco in case main DG has gone faulty.
- Responsible for sharing daily dashboard with all the Operation Countries team on daily basis.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 - 4 years working experience in a Network Function with at least last lyear experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
8. Engineer IT Development - Network Operating Centre
Reporting to: Assistant Manager IT Development - Network Operating Centre
Job purpose
Reporting to: Assistant Manager IT Development - Network Operating Centre
Job purpose
- Provide Training to Operation Countries for Various applications like TSRM, Netcool, SM portal, alarm history.
- Development of report using high end database procedures.
- Ensure implementation of new reports for futures perspectives.
- Systematic Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
- Manage Operation Support Reports & Service Credit Reports Creation.
- Manage analysis purpose reports.
Qualifications
- Minimum Bachelor degree in Computer Science.
- 2 to 4 years working experience in Network Function with at least 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Java, Web Designing, Oracle, iEEE, Windows server.
- Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
9. Engineer Operations - Network Operations Centre
Reporting to: Assistant Manager Operations - Network Operations Centre
Job purpose
Reporting to: Assistant Manager Operations - Network Operations Centre
Job purpose
- Capture and flash incidence reports and disaster management for taking timely steps to minimize impact.
- Proactively monitor severe alarms.
- Review No of communicating Sites, Failure and Closure.
- Manage Country wise/ Customer wise No of customer reporting NOC.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 to 4 years working experience in Network Function with at least last 1 year experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq@airtel.com by 5th February 2012.
Applications should be addressed to Talent Acquisition Manager - Airtel Africa.
Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.
Only shortlisted candidates will be contacted.
