Thursday, January 17, 2013

Office Administrators Jobs in Homabay, Migori and Siaya Kenya

Job Title: Office Administrator

Branch:
Homabay, Migori and Siaya

Salary: 15,000 Depending on qualifications

Reports To: Regional Customer Service Officer.

Purpose of the job:

Manages the Customer Service & operational aspect of the Branch. 
Develops and monitors adherence to policies and procedures for this purpose.

Functions/Responsibilities:
  • Be familiar with all FEP products, policies & guidelines and apply them as required.
  • Market and cross sell FEPs products.
  • Provide excellent Customer Services to the Branches customers.
  • Administer the Branch Office operations in the branch as well as supporting Marketers and county chairs within the Branch.
  • Timely production of all reports on branch performance.
  • Review branch performance and report monthly on branch profitability to the Regional Customer Service /Operations Supervisors in liaison with the accountant.
  • Participate in the preparation and management of the operational budgets for the Branch.
  • Ensure compliance with regulatory and statutory provisions regarding risk management, prompt reporting of risk provisions within the Branch, this includes County/ Municipal licenses.
  • Respond to emails and queries from the customers, Managers, colleagues, e.t.c with the agreed Turnaround time.
  • Any other duties as may be assigned by the Regional Customer Service Officer
Skills / Experience:

Competencies
  • Good leadership and business skills,
  • Strong communication and Negotiation skills.
  • Good interpersonal skills.
  • People management skills.
  • Planning and organizational skills.
  • Good presentation skills.
  • Complaints handling skills.
  • Listening and questioning skills.
  • Good in relationship building and maintaining.
  • Excellent sales and marketing skills.
  • High initiative and ability to work independently with minimum supervision,
  • A person of high integrity and ethical behavior is a key requirement,
  • Be result oriented and possess excellent communication and interpersonal skills
Qualifications (Education and Experience)
  • 1 year experience in customer service/Office Administration.
  • Conversant with computer packages, conversant with Microsoft Excel.
  • Diploma in Business related course or Secretarial stage 2 (KNEC)
Key Measurable Goals
  • Growth in Customer numbers
  • Budget controls
  • Petty cash management
  • Office Organization
  • Timely provision of stationery, furniture and equipment to branches
  • Prudent petty cash management
  • High Revenues in comparison to expenditure
If you feel you have met the above expectations forward your resume and testimonials to vacancies@fep-group.com on or before 22nd  January 2013.
The position is urgent and the C.V ‘s received at the initial stage will be shortlisted 
(Only those that will have met the  requirements).

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