We invite applications for the post described below which has arisen within the company.
Job Title: Deputy Manager, Eldoret
Reporting To: Branch Manager - Eldoret
Main Purposes of the Job
In liaison with the Branch Manager, the Deputy Branch Manager is responsible for implementing the Company’s strategic plan and ensuring that Eldoret Branch meet’s its objectives in terms of premium growth.
Key Responsibilities/Accountabilities
- Identifying and developing new business opportunities in liaison with the Branch Manager
- Achieving growth targets
- Maintaining high Public Relations amongst clients
- In liaison with the Branch Manager, prepare timely, accurate, informative reports to management for decision making
- Management of Renewals/Business retention in liaison with the Branch Manager
- Prompt processing and follow up of quotations
- Ensuring adherence to Company Underwriting guidelines
- Market Research and Intelligence
- Managing Credit Control
- Excellent Customer Service and Complaints Handling
- Ensuring that staff are well supervised, trained and developed to be technically competent to perform their duties
- Ensuring that Performance Management process is embraced and continuously being carried out within the departments for effective and efficient service to our customers with a view to achieve overall company business goals in line with the Company’s Business Plan
- Establishing and maintaining a good relationship with the brokers, agents and clients. Likewise maintain close liaison with other departments in the organisation.
- Contributing as a member of the management team to the development of operational policies for the achievement of the corporate plans as stipulated in the Company Three year Business Strategy.
- Fostering and maintenance of good corporate image through liaison with all competitors, intermediaries and the general public
- Attendance of all scheduled meetings to facilitate smooth operational procedures
Key Skills, Knowledge, Experience and Personal Competencies
Education
- B.Com or Business related degree from a recognized University
- A.C.I.I. qualification or working towards attaining ACII
- Be computer proficient
Experience
- Must have a minimum of 5 years working experience in the Insurance industry
Other Attributes
- Must have ample technical ability on various insurance products
- Must have sound analytical, negotiation, interpersonal skills, communication skills and maturity
- Good customer relation skills
- Have high level of integrity
- Ability to work under minimum supervision
- Ability to plan, organize and prioritize (ability to work within strict deadlines)
- Persons currently in direct contact with Brokers, agents and clients will have a distinct advantage
Application Process
If you believe you are the right candidate, please email your application and CV to hr@heritage.co.ke on or before 31st January 2013
