Key Accounts Managers
2 Positions
Nairobi
Our client is a reputable value addition service provider in the telecommunication industry with operations in East Africa, West Africa, Central and South Africa.
Our client is a reputable value addition service provider in the telecommunication industry with operations in East Africa, West Africa, Central and South Africa.
Our client is looking for young and enthusiastic professionals for the position of Key Accounts Manager.
The position is charged
with the responsibility to manage key clients’ accounts for the company
and ensure quality service provision to clients and development and
maintenance of profitable relationships.
The Key Accounts Manager will report to the Chief Commercial Officer and will work closely with both the technical, financial and support teams.
Duties and Responsibilities
The Key Accounts Manager will report to the Chief Commercial Officer and will work closely with both the technical, financial and support teams.
Duties and Responsibilities
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Ensure that Key Account client issues are dealt with in an efficient manner, informing the Chief Commercial Officer and / or relevant persons of any problems that may arise.
- Own the contract and contract renewals for new work for an existing client.
- Initiate and coordinate development of action plans to penetrate new markets and satisfy existing customers’ needs
- Assist in the development and implementation of marketing plans as needed
- Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.
- Be aware and in pursuit of opportunities for accounts growth and new business
- Communicate the client's goals and represent the client's interests to the team.
- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicate all offerings to the client.
- Prepare and make report on market analysis, competitor analysis and market trends.
- Conduct reviews on accounts on regular basis to evaluate clients’ demands.
- Report to the Chief Commercial Officer, providing regular input on all account activity, including status and call reports on a weekly basis.
Required Qualifications
- Undergraduate degree
- Proven Key Account Management skills required in order to create, maintain and enhance customer relationships
- Minimum 5 years’ experience in Accounts management (Preferably from FMCG)
- Extremely detail oriented
- Proficient in Marketing and Sales competence
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and work well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
How to apply:
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 5th February 2013.
Only successful candidates will be contacted.
